Terms of Service | E—LABS

Terms of Service

Last updated: 31 May 2026

1. Agreement to these terms

These Terms of Service ("Terms") govern your use of the website at www.e-labs.agency and any related services provided by E Labs Ventures Ltd trading as E-LABS ("we", "us", or "our"). By accessing our website, submitting a form, purchasing services, or engaging us for consultancy, you agree to these Terms. If you do not agree, please do not use our services.

Our Privacy Policy explains how we collect and use personal data and forms part of these Terms.

2. About E-LABS

E-LABS is a high-performance consultancy at the intersection of technology, marketing, and live events. We provide paid media management (including Meta, Google Ads, and TikTok), web and application development, marketing automation, data analysis, and strategic advisory services to event promoters, venues, festivals, and related businesses.

We also develop and operate proprietary software tools—including reporting dashboards and internal platforms—that connect to third-party advertising and analytics APIs when clients authorize access, solely to deliver the services described in our agreements with those clients.

3. Website use

You agree to use our website lawfully and not to:

  • Attempt to gain unauthorized access to our systems, client data, or third-party accounts
  • Submit false, misleading, or fraudulent information through our forms
  • Scrape, reverse engineer, or overload our infrastructure without written permission
  • Use our content, trademarks, or materials without our consent except as permitted by law

4. Professional services

Consultancy, paid media, development, and audit services are provided under separate proposals, statements of work, or service agreements that define scope, fees, timelines, and deliverables. Where a signed agreement conflicts with these Terms, the signed agreement prevails for that engagement.

We do not guarantee specific commercial outcomes (e.g. ticket sell-through, ROAS, or ranking positions). Performance depends on market conditions, creative, budgets, platform policies, and factors outside our control.

5. Advertising account access

Where you grant us access to advertising or analytics platforms (including Google Ads, Meta Business Manager, TikTok Ads, Google Analytics, or ticketing dashboards), you confirm that you have authority to grant that access and that access is limited to the purpose agreed (e.g. audit, campaign management, or reporting).

You may revoke access at any time through the relevant platform's user management settings. We will use read-only or analyst-level access where offered unless a higher permission level is expressly required and agreed in writing for campaign changes.

6. Courses, resources, and free offers

Free courses, playbooks, audits, and strategy calls are provided at our discretion. We may modify, pause, or withdraw offers without notice. Course content is for educational purposes and does not constitute legal, financial, or platform-policy advice. You are responsible for complying with advertising platform terms when implementing recommendations.

7. Fees and payment

Paid engagements are invoiced according to the agreed commercial terms. Unless otherwise stated, fees are exclusive of VAT where applicable. Late payment may incur interest or suspension of work as set out in your service agreement.

8. Intellectual property

All website content, branding, course materials, templates, and pre-existing tools remain our intellectual property or that of our licensors. Upon full payment, clients receive the usage rights specified in their service agreement for deliverables created specifically for them. Third-party platform assets (e.g. ad accounts, pixels, audiences) remain yours or the platform's.

9. Confidentiality

Each party will treat non-public business information received from the other as confidential and use it only to perform services, except where disclosure is required by law or the information is already public without breach of these Terms.

10. Limitation of liability

Nothing in these Terms excludes liability that cannot be excluded under applicable law. Subject to that, we are not liable for indirect, consequential, or special losses, loss of profit, loss of data, or business interruption. Our total liability arising from website use or any single engagement is limited to the fees paid to us for that engagement in the twelve months preceding the claim, except where a signed agreement states otherwise.

11. Indemnity

You agree to indemnify us against claims arising from your breach of these Terms, misuse of our services, or violation of third-party platform policies when acting on your instructions or using accounts you control.

12. Termination

We may suspend or terminate access to our website or services if you breach these Terms or applicable law. Provisions that by nature should survive (including confidentiality, liability limits, and governing law) will survive termination.

13. Changes

We may update these Terms from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of the website after changes constitutes acceptance of the revised Terms.

14. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers resident in other jurisdictions may retain mandatory statutory rights.

15. Contact

If you have questions about these Terms, contact us: